Replacement Policy
We do not offer refunds. Instead, eligible orders are covered by a 7-day replacement policy from the date of delivery.
No refunds
All sales are final. We do not provide monetary refunds, partial refunds, or credit notes. Eligible issues are resolved through replacement only.
7-day replacement window
Replacement requests for damaged, defective, or incorrect items must be raised within 7 days of delivery, with photographic proof.
Scope
What the replacement policy covers
Eligible for replacement
- The item arrived damaged or physically broken in transit.
- The item is defective or does not function as specified.
- You received the wrong item or an incorrect quantity against your order.
Not eligible
- Change of mind, incorrect selection, or no-longer-required orders.
- Custom-built, made-to-order, or made-to-specification items.
- Consumables, single-use items, and items marked non-returnable.
- Damage caused by misuse, mishandling, improper installation, or normal wear.
- Items returned without original packaging, accessories, or documentation.
- Requests raised more than 7 days after delivery.
Process
How to request a replacement
- 1
Raise a request within 7 days
Open a support ticket and quote your order number. Requests must be submitted within 7 days of the delivery date.
- 2
Share proof of the issue
Attach clear photos or a short video of the item and the packaging showing the damage, defect, or incorrect product.
- 3
Verification by our team
Our team reviews the request and confirms eligibility, usually within 2 business days. We may ask for additional details.
- 4
Replacement dispatched
Once approved, we dispatch a like-for-like replacement. If an identical item is unavailable, we arrange an equivalent of the same or higher specification.
Condition of returned items
- Items must be unused and in their original, undamaged packaging.
- All accessories, manuals, certificates, and free items must be included.
- Do not discard packaging until your replacement request is resolved.
Replacement & shipping
- Approved replacements are shipped at no additional cost to you.
- Replacement dispatch lead times follow the same schedule as the original order and may vary by item.
- If a replacement cannot be fulfilled, we will offer store credit toward a future order at our discretion. No cash refund is provided.
Need to raise a replacement?
Open a support ticket with your order number and photos of the issue. Our team will verify eligibility and arrange your replacement.
Last updated: 13 June 2026. METNMAT INNOVATIONS PRIVATE LIMITED reserves the right to update this policy at any time; the version shown here applies to orders placed after the date above.