Privacy Policy

METNMAT INNOVATIONS PRIVATE LIMITED (“METNMAT”, “we”, “us”) operates this website and the associated B2B catalog and enquiry services. This policy explains what personal data we handle and why. For any privacy question, contact us at contact@metnmat.com.

• Contact & account details — name, email, phone, company, and role when you enquire, request a quote, raise a support ticket, or place an order.
• Order & billing details — shipping address, GSTIN/business name, and the items ordered. Card and bank details are entered directly with our payment partner and are never stored on our servers.
• Enquiry & support content — messages, specifications, and any files you upload for customization requests or support.
• Technical & usage data — IP address (used to detect your country for currency display), device/browser information, and basic analytics about how pages are used.

• To process and fulfil orders, quotes, and customization requests.
• To provide support and respond to your enquiries.
• To issue GST-compliant invoices and meet legal, tax, and accounting obligations.
• To operate, secure, and improve the website (including showing prices in your local currency).
• To send transactional emails (order confirmations, ticket updates). We do not send marketing email without your consent.

We do not sell your personal data. We share it only with trusted service providers who process it on our behalf, under contract:

• Payments — Razorpay, to process payments securely (PCI-DSS compliant).
• Email — our transactional email provider, to deliver confirmations and updates.
• Hosting & storage — our cloud hosting and file-storage providers.

We may also disclose data where required by law or to protect our legal rights.

We use essential cookies and browser storage to keep the site working — for example, your cart, and a cached country/currency preference. These are necessary for core functionality. We do not use them to build advertising profiles.

We keep personal data only as long as needed for the purposes above, or as required by law (for example, tax and invoicing records are retained for the statutory period). When no longer needed, data is securely deleted or anonymised.

We apply appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), access controls, and keeping payment details with our PCI-DSS compliant processor rather than on our own systems. No method of transmission is perfectly secure, but we work to protect your information.

Subject to applicable law (including India's data-protection regulations), you may request access to, correction of, or deletion of your personal data, and may withdraw consent where processing is based on it. To exercise these rights, email contact@metnmat.com. We may need to verify your identity before acting on a request.

We are based in India and operate primarily here. If you access the site from elsewhere, your data may be processed in India. Prices may be shown in your local currency for convenience, but orders are charged in Indian Rupees (INR).

We may update this policy from time to time. The “last updated” date below reflects the current version; material changes will be highlighted on this page.